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  • Introduction
    • Introduction AI-Powered Learning Design Platform
    • 𝐋𝐮𝐦𝐨 AI 𝐂𝐨𝐩𝐢𝐥𝐨𝐭
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  • Learning Journeys
    • Collaborative Learning
    • Interactive Learning Journeys
    • In-Video Quizzes
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    • Video Activity Completion
    • Assessment Criteria
  • Learning Environments
    • Canvas
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  • Annoto Widget
    • Annoto Widget → User Space
    • Annoto Widget → Interactions → Creating a New Interaction
    • Annoto Widget → Best Practices
    • Annoto Widget → Personal Notes
    • Annoto Widget → Interactions → Interactions Types
    • Annoto Widget → Comments → Recording video as a comment
    • Annoto Widget
    • Annoto Widget → Interactions → Interactions Creation Flow
    • Annoto Widget → Interactions
    • Annoto Widget → Rich Text Editor Functionality
    • Annoto Widget → People Space
    • Annoto Widget → Interactions → Graded Interactions
    • Annoto Widget → Comments
    • Annoto Widget → Comments → Annoto Notifications
    • Annoto Widget → Comments → Getting Started
    • Annoto Widget → FAQ
  • Annoto Dashboard
    • Annoto Dashboard → Course View
    • Annoto Dashboard
    • Annoto Dashboard → Video View
    • Annoto Dashboard → Preferences
    • Annoto Dashboard → FAQ
    • Annoto Dashboard → User View
    • Annoto Dashboard → Best Practices
    • Annoto Dashboard → Assessment Criteria
    • Import Annoto Activities from one course to another
  • FAQ
    • Microsoft Stream Videos Support
    • FAQ
    • Accessibility Statement for Annoto
    • RSI (Regular & Substantive Interaction)
    • Contact Us
    • Annoto Digital Adoption Platform (DAP)
  • Troubleshooting
    • Troubleshooting → "Insufficient Scope" Error on Annoto Dashboard
    • Troubleshooting → Notification emails
    • Troubleshooting → Grading
    • Troubleshooting
    • Troubleshooting → Comments
  1. Overview
  2. Troubleshooting

Troubleshooting

  • Troubleshooting → "Insufficient Scope" Error on Annoto Dashboard

    What You See When accessing the Annoto Dashboard from within a Canvas course, the following error is displayed: Oops, we had trouble to authenticate the activity. Please make sure you have configured the authentication settings, feel free to contact us a ...

  • Troubleshooting → Notification emails

    Why I don't receive email notifications on new comments/replies? By default, you will not be notified on new comments. To start receiving notifications you have 2 options: Add a comment in the Comments space - once you add a comment in the shared commen ...

  • Troubleshooting → Grading

    When Resync Outcomes to LMS Manually I'm getting an error After using I'm getting an error The error can be caused by the following scenarios: 1. Multiple attempts are set in the LMS When using quizzes with multiple attempts, you should limit the number ...

  • Troubleshooting

  • Troubleshooting → Comments

    I cannot record my screen when using video as a comment Somewhat similar error might appear if you do not grant browser permission to record screen when prompted. Please make sure to grant the permissions when prompted by the browser. Due to recent browse ...

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